1. General Principles and Scope

This Refund & Return Policy applies to all purchases of garden irrigation accessories—including watering spray nozzles, hose connectors, spray attachments, hose storage reels, and auxiliary watering tools—placed via www.irrigaspray.com.

Our commercial terms are structured to serve customers located in supported European destinations and fully adhere to applicable European consumer protection legislation.

  • Official Brand Name: irrigaspray
  • Operating Company: Wes-Tech Irrigation Systems Ltd.
  • Company Registration Number: 751964321-BC1089084
  • Official Website: www.irrigaspray.com
  • Official Customer Support Email: garden@irrigaspray.com
  • Business Address: 893 Van Isle Way, Victoria, BC V9B 5R8, Canada
  • Telephone: +1 2503611573

2. Statutory Right of Withdrawal (14-Day Cooling-Off Period)

In accordance with European consumer rights regulations, customers located in supported European territories possess a statutory 14-day Right of Withdrawal:

  • Cancellation Period: You have the right to cancel or return your purchase within 14 calendar days from the date on which physical possession of the ordered items is delivered to you or a designated third party.
  • Initiating a Return: To exercise your right of withdrawal, you must notify our support team by submitting a clear written statement to garden@irrigaspray.com within the 14-day window.
  • Return Address Guidance: For European customers returning unwanted items under the 14-day right of withdrawal, returned merchandise must be dispatched directly to our operational facilities in Canada following instructions provided by our support team. Unauthorized returns without prior email notification will not be processed.

3. Damaged, Defective, or Incorrect Items

We provide a streamlined resolution process for products affected by manufacturing defects or physical damage sustained during transit:

  • Notification & Evidence: If your item arrives in a damaged or defective condition, please contact customer support via email at garden@irrigaspray.com within 14 days of receipt. Please include your order details and clear photographic evidence depicting the damaged item.
  • Simplified Resolution: Upon review and verification of the photographic evidence, irrigaspray will issue a full refund or arrange an immediate replacement dispatch. You are not required to return the physically damaged item.

4. Delayed Shipments and Transit Investigations

Orders destined for European locations are dispatched via established international courier networks, including DHL, FedEx, and UPS Priority services, with estimated transit durations between 5 and 12 business days.

  • Automated Tracking Updates: Automated electronic emails containing tracking details are sent to the registered customer email address at critical operational milestones, including dispatch, transit hub arrival, and local delivery assignment.
  • Transit Delay Investigations: If an order exceeds the standard 12-business-day timeframe without delivery confirmation, please contact garden@irrigaspray.com. Our team will initiate a formal trace investigation with the respective carrier. Based on the findings, we will issue a full refund or arrange a replacement dispatch.

5. Refund Processing & Payment Methods

All approved refunds are executed directly to the original payment instrument utilized during the initial transaction:

  • Supported Payment Options: Refunds apply to transactions conducted via Visa, Mastercard, American Express, Apple Pay, Google Pay, and supported digital wallets.
  • Processing Timeframes: Once a refund is approved and processed by irrigaspray, funds are submitted immediately to the payment system. Standard banking settlement times typically take between 3 to 7 business days to reflect on your account statement, depending on your card issuer or financial institution.